100% Satisfaction Guaranteed

How will the fruit be packed?
To guarantee fresh, safe shipment, your fruit is carefully packed and cushioned in our special gift trays, which are then placed in a shipping carton. Each tray is a decorative box complete with a lid, ready to give as a gift of Florida fruit.

How much fruit is in each box?
We pack our fruit by volume, but Mother Nature varies sizes of fruit, so each box is filled with as much as it will hold. The quantity changes by fruit variety. For example, a 1 Gift Tray box of mixed fruit has approximately 8-12 pieces of fruit and weighs about 9 pounds.

What are the shipping charges?
Standard Shipping:
$12.99 per package in Continental U.S.

Last Minute Express Shipping via Priority Mail on selected items:
$13.60 for gift #1EXP
$18.85 for gifts #2EXP and #2EXPD

Canadian Shipping:
$22.99 (U.S. funds) per package
Ontario, Quebec, Prince Edward Island, New Brunswick, Nova Scotia and Newfoundland

Gifts to Alaska:
To ensure safe arrival, Alaska packages ship via Priority Mail. Click here for gift options.

Sorry, no shipments to Puerto Rico or Hawaii.

How long until my package arrives?
Standard delivery time is approximately 10-14 days from the time we receive your order.

Why? Because right now, your fruit is still on the trees!

That's right - we receive your order, and then hand-pick your fruit for maximum freshness. This way, your fruit is ripening in the Florida sun just a few days before it arrives at your doorstep.

What are the cut-off dates for guaranteed Holiday delivery?
Thanksgiving - order by Friday, November 10.
Hanukkah - order by Thursday, December 7.
Christmas - order by Midnight Eastern time Thursday, December 14 for standard shipping
Express delivery options are available until Thursday, December 21 Click here for details
Early deadline for gifts to AZ, CA, NV, OK, TX, and LA - order by Midnight Eastern time Tuesday, December 12
Early deadline for Holiday gifts to Canada - order by 6:00 PM Eastern time Monday, December 11.

Is there a gift message in the box?
Every package includes a card with your name and an optional free message.

How do I check on the status of my order?
Call us at (800) 624-8835 or send us an e-mail.

Coupons, Discounts and Sales
Coupons, free shipping offers and other discounts cannot be combined. Coupons may not be applied to sale items or free shipping offers.

Orders totaling over $500 qualify for a volume discount. Volume discount is not valid with other discounts or promotions. Please call for details.

Sending Gifts to California, Texas, Arizona, or Louisiana
We ship Florida citrus to the citrus-producing states of Arizona, California, Louisiana and Texas. Agricultural regulations require that gifts shipped to these states contain fruit only - no other items. Candy, marmalades and specialty foods must be packaged and shipped separately.

Can I talk to a live person?
From Tuesday, November 28 through Saturday, December 23, operators are available to help you Monday-Friday 8:00 am to 7:00 pm, Saturdays 9:00 am to 4:00 pm and Sundays 10:00 am to 4:00 pm, Eastern Standard time. At other times of the year, operators are available between 8:00 am and 5:00 pm on weekdays. Call Toll Free 1-800-624-8835.

Do you offer any guarantees?
We offer a 100% satisfaction guarantee. We send only the finest quality fruit and guarantee complete satisfaction.

Can you deliver to a PO Box?
Yes, we can. Most of our deliveries are made by the postal service.

Have other questions? Ask us!